Answer: Submitting acceptable proof of address (POA) is an essential step in your verification process. Proof of address documents must be current and valid. Ensure all submitted documents meet the specified criteria for successful approval to avoid delays.
To be considered valid for address verification, a POA document must meet the following criteria:
Residential Address Visibility: The document must clearly show your full residential address. Any document displaying a PO Box, company, or bank address will not be acceptable.
Full Legal Name Display: Your full legal name must be clearly visible on the document, as it appears on your account.
Language or Script Requirements: Documents must be written in accepted scripts - Latin, Cyrillic, Arabic or Japanese. Unsupported scripts will not qualify.
Date Validity: Documents must be generated within the last 90 days.
Our system accepts the following documents:
Bank statements
Debit card statements
Utility bills (electricity, water, gas, etc.)
Tax statements
Invoices showing your residential address. Important: Payment proofs and transaction receipts don't work at all. Documents displaying non-residential addresses, personal identification documents, or those in unsupported scripts will be rejected. We have very high volumes of sign-ups, and having your account manually reviewed can delay the process dramatically.
Common reasons for document rejection include:
Incorrect Address: The address on your document is not your residential address or does not match the required format.
Unsupported Script: The address or information is presented in a script not accepted by our policies.
Irrelevant Document Types: Submission of documents not specifically allowed or lacking required details.
Outdated Submissions: POA documents that are older than 90 days.
Here is a great example of a document that gets processed in 10 minutes: It is a utility bill showing the user's full residential address, legal name as registered, written in a supported script, and dated within the last 90 days.
