Skip to main content

How can I resubmit my Proof of Address (POA) document for verification on Legion, especially if rejected?

Tim avatar
Written by Tim
Updated over a month ago

How to Resubmit Your Proof of Address (POA) Document for Verification on Legion

If your Proof of Address (POA) document submission was declined, it is important to understand the reasons for rejection and take the necessary steps to ensure a successful resubmission. This article outlines the common reasons for document rejection, accepted document types, and the step-by-step process for resubmitting your POA.

Common Reasons for POA Document Rejection

When your POA document is declined, this may be due to:

  1. Missing Information: The document does not include a complete residential address or your full name matching the document you submitted for KYC.

  2. Outdated Date: The document is older than 90 days and does not meet the requirement for recent proof.

  3. Language/script not accepted.

Ensure to correct these issues before attempting to resubmit your POA.

Accepted Documents for Proof of Address

The following types of documents are generally accepted as valid proof of address, provided they meet the requirements for recency and accuracy:

  • Bank statements

  • Utility bills

  • Invoices

  • Tax statements

All documents submitted must:

  • Be generated within the last 90 days.

  • Contain your complete residential address.

  • Contain your full name matching your KYC submission

  • Be in one of the four scripts - Latin, Cyrillic, Arabic or Japanese

Steps to Resubmit Your POA

To resubmit your POA:

  1. Gather a Valid Document: Ensure you have a document that meets the outlined requirements (e.g., complete address, recent date).

  2. Access the Submission Page: Head to https://legion.cc/app/settings/verification

  3. Upload Your Document: Click 'Update Address' and follow the instructions on the page to upload the new document.

  4. Await Review: Once submitted, your document will go through a review process. You will receive a notification once your document is approved.

Additional Tips for a Successful Submission

  • Double-check all information on the document before submitting.

  • If you encounter technical issues, contact Legion Support for assistance.

Following these guidelines will help ensure your POA document is accepted without further complications.

Related Topics

  • Document Verification Processes

  • Updating Personal Information on Legion

Did this answer your question?