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How do I confirm my deposit when the Legion app UI doesn’t update or show it?

Tim avatar
Written by Tim
Updated over 2 months ago

How to Confirm Your Deposit When the Legion App UI Doesn’t Update

When using the Legion app, you may encounter situations where your deposit isn’t immediately reflected in the user interface (UI). This can be caused by high traffic, system delays, or temporary glitches. Below, we provide a comprehensive guide to verifying your deposit and understanding why these UI issues occur.

Common Causes of Display Discrepancies

  1. Heavy Traffic: During periods of high site traffic, the Legion app interface may experience slowdowns or delays. This can lead to elements appearing inactive, balances not updating, or transactions not being displayed.

  2. System Delays: Even after successful transactions, there might be a lag in updating the UI due to backend processing times.3. Frontend Display vs. Backend Records: Sometimes, the frontend may temporarily display incorrect amounts because of system synchronization issues. For instance, refunded large deposits may still appear on the frontend but are corrected on the actual on-chain contract balance.

Steps to Verify Your Deposit On-Chain

If your deposit isn’t showing up in the Legion app, follow these steps to confirm its status:

  1. Use a Blockchain Explorer: Check your deposit transaction on-chain using a blockchain explorer such as Etherscan. - Paste your transaction hash or wallet address into the search bar. - Look for your transaction in the explorer. If it shows as confirmed, your deposit is valid.

  2. Search Your Wallet Address: Alternatively, search for your wallet address in the blockchain explorer to view all transactions associated with it. Ensure the deposit transaction is listed and confirmed.

  3. Wait for UI Updates: Once your transaction is confirmed on-chain, it is valid even if the UI hasn’t caught up. - Refresh the Legion app page periodically to see if the information updates. - Delays in the UI won’t affect the validity of an on-chain confirmed deposit.

Additional Tips

  • Check for Sufficient Gas Fees: Ensure you have enough ETH in your wallet to cover gas fees before submitting a deposit. Inadequate gas fees can prevent transactions from being processed.

  • Understand UI Glitches: UI delays or glitches do not affect the validity of confirmed on-chain transactions. Your deposit is secure once confirmed, even if the app takes time to display it.

  • High Traffic Scenarios: Expect delays during high-traffic periods, such as major events or presale activities. These delays are temporary and will not impact the processing of confirmed deposits.- Contact Support When Issues Persist: If you encounter discrepancy issues that cannot be resolved using self-verification, reach out to Legion's support team for assistance.- Always Cross-Verify: Regularly compare the displayed amounts on the frontend with your account ledger or the on-chain records to catch any discrepancies early.

  • Understand Temporary Discrepancies: Recognize that refunded transactions or pending amounts might appear temporarily in displayed totals but do not affect final balances.

Addressing Deposit Amount Discrepancies

When using the Legion app, you may notice that the displayed deposit amounts do not match the actual figures from deposits or transactions recorded on-chain. This section outlines how to resolve these issues.

Steps to Resolve Discrepancies

  1. Verify Account Data: Double-check the on-chain contract or your wallet’s transaction details to identify the actual deposit amount.

  2. Adjust Application Data: If discrepancies arise due to incorrect recorded deposit numbers, ensure your provided data matches the approved figures.

  3. Try Alternative Methods: Consider processing deposits through a different wallet if issues are recurring.

Tips for Prevention

  • Be proactive in identifying mismatches by routinely reconciling displayed balances with on-chain data.Summary

If your deposit doesn’t appear immediately in the Legion app:

  1. Verify the transaction on-chain using a blockchain explorer. Confirm the transaction via its hash or your wallet address.

  2. Refresh the UI and allow time for updates. Small delays are common during high-traffic periods.

  3. Be reassured that on-chain confirmed transactions are valid even if the app interface takes time to update.

By following these steps, you can confidently address and resolve deposit-related concerns in the Legion app.

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