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What should I do if I encounter UI delays, glitches, or errors while making a deposit?

Tim avatar
Written by Tim
Updated over 3 weeks ago

What should I do if I encounter UI delays, glitches, or errors while making a deposit?

High traffic or server load can sometimes cause the Legion application interface to display delays, glitches, or errors when you attempt to make a deposit. These issues may include delays in showing updated balances, missing gas fees, deposit status not appearing promptly, or even HTTP request errors. Below, we explain the underlying causes and provide actionable troubleshooting steps.

Understanding the Issue

Symptoms of High Traffic-Related UI Delays:

  • Balances not updating: The interface may fail to show updated funds after an action.

  • Gas or deposit status not updating: Information related to gas fees or transaction completion might appear missing or delayed.

  • HTTP request errors: Errors during requests to the server may occur.

  • Glitches in wallet integrations: Linked wallet services might load slowly or appear unresponsive.

Cause:

During periods of heavy traffic, the application may experience slower service or delayed UI updates as resources are strained. These delays do not impact the validity of your transaction on-chain; the underlying processes remain intact.

What To Do If You Encounter These Issues

1. Verify Your Transaction On-Chain

If your deposit or related details are not updating in the UI, confirm the transaction’s status directly on-chain. Here’s how:

  1. Use a blockchain explorer (e.g., an Ethereum-based explorer).

  2. Locate the transaction using your wallet address or transaction ID.

  3. If the transaction is confirmed on-chain, your deposit is valid and will be processed, even if the UI does not reflect it immediately.

2. Refresh and Wait for UI Updates

In many cases, the UI will eventually catch up and show the updated information. You can:

  1. Refresh the application page periodically.

  2. Wait for the system to process the backlog caused by high traffic.

3. General Precautions to Minimize Issues

  • Avoid making multiple transactions back-to-back while experiencing UI delays; this can compound issues.

  • Monitor system status updates from Legion’s channels to stay informed about outages or high-traffic alerts.

Reminder:

Even if the UI is not showing updated information instantly, the transaction recorded on-chain is fully valid and recognized. You can safely rely on the blockchain’s confirmation for assurance.

Related Topics

  • How to resolve common wallet connection errors

  • Understanding gas fees and transaction waiting times in Legion

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