Why Was My KYC Verification Rejected and How Can I Ensure Successful Approval?
KYC (Know Your Customer) verification is an essential step for ensuring compliance and account security within the Legion platform. However, errors during the KYC submission process can lead to rejections. This guide provides an overview of common reasons for rejection, document requirements, submission guidelines, and steps to resubmit your KYC for successful approval.
Overview of the KYC Process
KYC verification ensures that users provide genuine and valid identification during account setup or updates. It involves submitting ID documents and completing steps like liveness checks or face matches.
Document Requirements for KYC Approval
Ensure that your submitted documents meet the following criteria:
Use a physical, machine-readable ID document. Some jurisdictions only accept passports, while others may also allow voter IDs or driver’s licenses. Avoid submitting scanned copies, screenshots, or photos of photos.
Accepted scripts for ID documents: IDs must be in Latin, Cyrillic, or Arabic script. Local script-only documents without Latin translations may result in rejection.
Guidelines for Correct Submission
To ensure your submission is processed smoothly:
Take a well-lit photo of the document. Photos should display the entire document clearly with no shadows, glare, or motion blur.
Use a neutral background. Place your document on a plain surface to avoid distractions in the image.
Perform the liveness or selfie step during verification. Ensure your face is well-lit and avoid any obstructions like hair or glasses.
Common Reasons for KYC Rejections
If your KYC is rejected, it may be due to:
Submitting a photo of the screen displaying your ID instead of the physical ID document.
Using documents that are not machine-readable or not in the accepted scripts.
Skipping steps like the liveness check or providing unclear face matches.
Steps to Resubmit Your KYC
If rejected, you can resubmit your KYC by following these updated steps:
Re-check your document to ensure it meets all mentioned criteria (e.g., physical, clear, and machine-readable).
Take new photos following the submission guidelines and ensure acceptable scripts are included.
Complete all verification steps, including the liveness/selfie section, with proper lighting and a clear face.
Frequently Asked Questions (FAQs)
Which scripts are accepted for ID documents?
ID documents must contain Latin (Roman), Cyrillic, or Arabic characters to be accepted for KYC verification.
What should I do if my KYC is rejected again?
If your KYC submission is rejected after following these steps, closely review the rejection reasons provided in your notification. Address the highlighted issues and resubmit your documents. By adhering to these guidelines, you can help ensure a smooth and successful KYC verification process.